Privacy & Cookies Policies

This Privacy and Cookie Policy explains how Mose Home Inspection Services (“MHIS”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website or use our services. This policy complies with the Act respecting the protection of personal information in the private sector (Law 25) in Quebec and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Notice Regarding Minors
Our services and website are not intended for children under the age of 14. We do not knowingly collect personal information from individuals under this age. If you believe a child has submitted personal data, please contact us so we can delete it promptly. how Mose Home Inspection Services (“MHIS”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website or use our services. This policy complies with the Act respecting the protection of personal information in the private sector (Law 25) in Quebec and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

We value the trust you place in us. We are committed to protecting your personal data and being transparent about how it is handled. This policy outlines how we safeguard your information and ensure it is only used in accordance with the law and industry standards.

MHIS is responsible for all personal information under our control. We have appointed a Chief Privacy Officer to ensure compliance with this policy.
Contact:
Ivan Mose, Chief Privacy Officer
1-23A Sainte-Anne, Sainte-Anne-de-Bellevue (Québec) H9X 1L2
(514) 426-1095 | ext. 208
ivan.m@mosehomeinspection.com

• Name
• Residential address
• Phone number
• Email address
• Information submitted via our contact or service booking forms
• IP address and browser type (via cookies and analytics tools)

• To provide requested services and communicate with you
• To deliver marketing communications (only with consent)
• To process payments and manage billing (if applicable)
• To improve our website functionality and user experience
• To comply with legal obligations and protect our legal rights

By using our services, you consent to our collection and use of your information. You may opt out of marketing emails at any time by contacting us or using the unsubscribe link. You may also withdraw consent for other uses by contacting our Chief Privacy Officer.

In compliance with Quebec’s Law 25, we maintain proof of consent through a secure Consent Management System. You have the right to access, modify, or withdraw your consent at any time. All preferences are recorded and stored to ensure regulatory compliance.

We will not sell or rent your personal data. We may disclose it:

• To service providers working on our behalf (e.g., hosting, marketing, tech support)
• To comply with legal requirements (e.g., subpoenas or regulatory inquiries)
• In connection with a business sale or merger
• We also use algorithmic quote calculators on our website to provide instant estimates based on user-submitted information (e.g., property type, size, location). These tools are used solely to improve efficiency and provide fast, relevant pricing details. While automated, they do not make legally binding decisions or restrict access to our services. All inspection confirmations and client communications are handled by certified professionals.. We may disclose it:
• To service providers working on our behalf (e.g., hosting, marketing, tech support)
• To comply with legal requirements (e.g., subpoenas or regulatory inquiries)
  In connection with a business sale or merger

We retain personal data only as long as necessary to fulfill the purposes described and to comply with applicable laws. You may request deletion of your information at any time.

We use physical, organizational, and technological safeguards, including:

• Secure servers and firewalls
• Limited employee access
• SSL encryption
• Password-protected platform

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw your consent
• File a complaint with the Office of the Privacy Commissioner of Canada

To make a request: Contact our Chief Privacy Officer using the information above. We aim to respond within 30 days.

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Review their policies before sharing information.

We may update this Privacy Policy periodically. The latest version will always be posted on our website.

If you’re not satisfied with your inspection experience, please contact us directly. A director will personally follow up. If we cannot address your concerns, we will issue a full refund.

Cookies are small data files stored on your device when you visit our website. They allow us to provide a smoother browsing experience, remember preferences, and analyze website traffic.

Our website uses cookies to:

• Enable essential functions (e.g., session management)
• Analyze user behavior and website performance (e.g., Google Analytics)
• Remember your preferences such as language and region
  (If used) Support tailored advertising and retargeting

Cookies may also collect technical data such as your IP address, browser type, and referral page.

In accordance with Quebec’s Law 25, we display a cookie consent banner in both English and French when you visit our site. This banner allows you to:

• Accept all cookies
• Reject all cookies
• Customize your preferences

We do not activate non-essential cookies without your explicit consent. You can modify your cookie preferences at any time through your browser or device settings.

Some cookies originate from third-party services we use to enhance your experience and secure the site (e.g., reCAPTCHA, analytics, session recording). These third parties are subject to Canadian privacy law and cannot access your personal identity unless explicitly shared.

Under Quebec and Canadian law, you have the right to:

• Withdraw your cookie consent at any time
• Request details about what data is collected and how it is used
• Refuse cookies without losing access to essential website functions
• Modify your cookie preferences at any time through browser settings or our consent banner

• Cookies: Small data files used to track website visits and preferences.
• IP Address: A numerical label assigned to your device on the internet.